Live Delivery Guarantee and Store Policies

Please be sure to check your local weather forecast before placing your order! We can usually ship successfully when temperatures are extreme, but it's best to check the HOLD AT POST OFFICE option at checkout when temps are lower than 40*F or above 90*F.  Note:  We are not responsible if the post office fails to hold a package when this service has been requested.

All orders are shipped via Ground Advantage and are insured for up to $50 by USPS. Packages will be delivered along with your regular mail by the postman, no signature required. Unless we ship to a P. O. box, someone must be home to bring in the package when delivered. If no one will be home, please ship to a workplace, or neighbor's address, or select the HOLD AT POST OFFICE option on the checkout page. Phoenix Worms are not as fragile as many feeders but being left outside or riding for hours in a hot or freezing mail truck can stress or kill the worms.

 Upon delivery, if your worms fail to arrive in good condition (let warm up for awhile to "revive" if delivered on a cold day), we must be notified by email within 5 hours of delivery to be eligible for free replacement. Send email to phoenixworms2021@planttel.net; with REPLACEMENT REQUEST typed in the subject line. The time of delivery will be solely determined by tracking and delivery confirmation as published on the USPS website. Replacement cups will ship for free along with customer's next paid order--they will not be shipped separately (only one reship attempt).

We will ship to the address provided by our customer.  We cannot provide free replacement if the post office returns a package to us which was addressed correctly per customer's instructions.

After an order is accepted online and confirmed, it cannot be cancelled. Various fees are retained by the web host and others before an order is sent to us for fulfillment. This makes it impossible to refund as we do not receive the full amount paid by the customer.

By placing an order on this website, customer affirms that he/she has read and accepts our Live Delivery Guarantee, Shipping Information, and Store Policies.